Policies, Terms, and Conditions
The policies, terms and conditions (jointly known as “conditions”) described below will govern the use of this website (referred to as Incense Discount or “site”). Your use and placement of an order indicate that you accept these Conditions.
Please click on this line for our Policy on Refunds and Exchanges
Incense Discount is committed to guarding the privacy of our customers. We safeguard customers’ information collection on Incense Discount is only used for informational purposes. Order as well as personal information is not and will not be shared, sold or rented to others. All order and personal information submitted over the site is secured using a Secure Socket Layer (“SSL”) authentication to pledge the confidentiality of the online transactions made on our website.
Why We Collect this Information and How it is Used:
Incense Discount uses and collects information from customers to offer them discounts, product information, special promotions and discounts to better serve our customer’s needs. Shipping and billing information is collected for obvious reasons. This information is used to contact customers if there is a problem with their order. Incense Discount wants to maintain top quality merchandise and to create a perfect customer experience shopping on our sire and purchasing products.
Email List Removal:
We use email addresses collected to send customers Order Invoices, confirmations and tracking information. We may additionally send our customers announcements regarding special promotions discounts or product information. Each newsletter we send out has a link to unsubscribe if you choose not to receive these email announcements.
For comments and further questions, call us at our toll-free line or use the contact us page.
Debit and Credit Cards
The following debit and credit cards are accepted: MasterCard, Discover, Visa and American Express. No surcharge is charged for using your debit or credit card to make purchases from Incense Discount. Please ensure to provide the exact billing address and telephone number (I.e. the phone number and address your debit or credit card bank had on file for you.) information that is incorrect will cause processing delays. Your debit or credit card will be billed when your order has shipped.
Money Orders, Personal, Cashiers and Company Checks
Incense Discount accepts money orders, cashier’s checks, personal checks and company checks on U.S. funds only. Upon receipt of a money order or cashiers, check orders are processed. Please allow up to 10 business days after receipt of clearance of funds before we process the order. Availability of a product cannot be guaranteed by the time funds clear, or payment is received. There is a $30 fee charged on all returned checks.
Most orders received before 4:00 pm EST will be processed that same day but not necessarily shipped on that day. Most orders received after 4 PM EST will be processed the next day. Shipping and processing will not take place on Saturday or Sunday, so please take not of the shipping carrier transit time when placing an expedited order if the option is available. Please expect to receive your order within 4-21 business days (generally within 4-10 if you are in the US or Canada). If your order has not been received after 22 business days, please contact us. We encourage customers in the US or Canada to contact us sooner, within 12 business days.
We are not able to guarantee when an order will arrive. Please consider the shipping or transit time offered to you by Incense Discount or others as an estimate. We encourage you to order in a timely manner to avoid delays caused by product availability or shipping.
Multiple Product Orders
We will make every effort to ship all products in your order at the same time. If there are products that are unavailable at the time of shipping they will be shipped as they become available, unless you choose to inform us otherwise. You will only be charged for products that are contained in a shipment, plus any applicable shipping charges. The shipping rate quoted on your purchase receipt is what you will be charged for shipping. The entire shipping charge may be applied to the first product(s) shipped on multiple order shipments.
Incense Discount will charge you automatically and withhold the applicable sales tax for orders to be delivered within FL. For orders shipped to other states, you will not be charged for any sales tax.
If a product is listed at an incorrect price because of a typographical error or error in pricing information from suppliers, Incense Discount has the right to refuse, or cancel any orders that were placed for the product listed at the incorrect price. Incense Discount has the right to refuse or cancel any of these orders even if the order has been confirmed and your credit card has been charged. If your credit card has been charged and your order has been canceled, Incense Discount will immediately issue a credit to the debit or credit card account in the amount of the incorrect price.
This site might have links to other websites on the Internet owned and operated by third parties. You acknowledge that Incense Discount is not responsible for content located on or through any of these sites or their operation.
Copyright and Trademark Notice.
This website is operated and owned by Incense Discount. Unless it is otherwise mentioned, all the materials appearing on this side, including site design, logos, icons, graphics, the text and images, but also the selection arrangement and assembly thereof, are the sole property of Incense Discount. The content on this site can only be used for the purpose of shipping on the site or placing an order on this site, and for no other purposes. No materials from this site may be reproduced, copied, modified, uploaded, posted, republished, transmitted or distributed in any form or by any means without www.incensediscount.com’s prior written permission. All right not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in civil and criminal penalties.
These Conditions will supersede any terms and conditions you include with any purchase order, regardless of whether Incense Discount signs them or not. Incense Discount reserves the right to make changes to this site and these Conditions at any time.