If you are not totally satisfied with your purchase, you can return any items bought within 30 days of their delivery for a full refund. Charges on shipping are not refunded, and in relevance to orders whereby free shipping was issued charges paid by Incense Discount will be deducted from the refund provided.
If any items arrive damaged, it must be reported to us within 4 days of receiving the delivery. If you have an item or items that you received damaged, contact us right away. You can do so by calling us. We are sorry, but for items shipped out of the United States, we are not able to accept returns.
Once we have received your return and processed it we will send you an email to notify you of this. We will issue your refund in the same form of payment that was used for your original order.
We ask that you please send all the items you wish to return to the address below. We ask that you also include your invoice. When labelling your packaged it must be labelled “Attention: Returns” to ensure you are credited appropriately.
In order for a product to be authorized for return, it must be in 100% whole re-saleable condition.
Items are subject to approval/inspection before credit is issued.
This is our shipping address for all returns:
4115 Chatham Oak CT STE 215
Tampa, FL 33624